Refund policy

At Hibana we want you to be completely satisfied with your purchase. That's why we offer a 30-Day 100% Satisfaction Guarantee on all our products. If for any reason you are not fully satisfied, you can return your product within 30 days of the delivery date for a full refund or exchange, subject to the conditions outlined below.

 

Return Eligibility:

• Timeframe: You must initiate your return within 30 days from the date of delivery.
• Condition: The item must be in new, unused condition with all original packaging, accessories, and documentation (if applicable). Items that are damaged, used, or missing parts may not be eligible for a full refund.
• Proof of Purchase: A valid receipt or order number is required for all returns and exchanges.

 

How to Initiate a Return:

1. Contact our customer service team at 413-543-8887, email us at: inquiries@hibanalife.com or access returns through your customer accounts at https://shopify.com/87533093181/account and we’ll start the process.
2. Package the item securely in its original packaging (or equivalent) and include the return slip provided by our customer service.
3. Ship the product back to us using the return shipping label we provide or your own shipping method. 

 

Refunds:

• Processing Time: Refunds will be processed within 5-7 business days to your original payment method.
• Shipping Costs: Shipping costs are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective item).

Exchanges:

If you prefer an exchange over a refund, please specify this when initiating your return. Exchanges are subject to product availability.

 

Contact Us:

For any questions or concerns about our return policy, please reach out to us at 413-543-8887